Delivery Information
Our initial postage costs are as follows;
£4.99 on orders up to £44.99
Free of charge on orders £45.00 and above
These prices are for U.K. Mainland
For deliveries to Scottish Highlands & Islands, Isle of Man and Isle of Wight there is a £40 delivery charge.
Unfortunately due to the new GPSR rules we can no longer send orders to Northern Ireland.
Delivery Times and Charges
We operate a *Next Working Day (Monday to Friday, not Saturday, Sunday or Bank Holiday) courier service on most products which means you should normally receive your product the next working day if you order before 12 noon. If you place an order over the weekend and it shows next working day on the listing, your order will be dispatched on Monday and you should receive it on Tuesday. Items we send ourselves are sent with DPD Local on a Next Working Day Delivery service with a few exceptions (Northern Ireland, Scottish Highlands and any surrounding islands). Once your product has left us we have no control of the delivery date. Please ensure that there will be someone to accept the delivery. In some cases due to circumstances beyond our control delivery can take longer that we state. Delivery times are our best estimate and do not form part of a contract.
*Please check the delivery time
when ordering as some products may take longer to arrive, as an example 7-10 working days, these will
be shown on the product page.
Some more remote areas of Scotland delivery might takes 2 to 4 days to arrive and may
incur an additional postage charge. We would notify you of this before
dispatching your order.
What does Pre-order mean?
Pre-order means that either the product is a newly manufactured item
which is due for future
release or the manufacturer has issued estimated dates for stock
replenishment. The product will show the month currently quoted by the
manufacturer and can arrive with us anytime during that month, but if we
do have an estimated arrival date, that will be shown above too*. Many
conditions can affect these pre-order dates which means we cannot
guarantee the dates quoted but we will always do our best to deliver
close to these dates.
*If the middle of the month is quoted,
this means your product may arrive anytime from the 14th-22nd of the
month. If early month is quoted then this means you may receive you
order within the first 9-10 days of the month and end of the month
usually means from the 23rd until the last day of the month.
*
Pre-Order dates are estimates given by the manufacturer to us and are
subject to change as there are many factors invloved which are out of
our control.
PLEASE NOTE: During particularly
busy periods (Black Friday, Christmas, New Year etc...) deliveries
might take longer than normal to arrive, this is due to the extra work
load the couriers can have during these very busy times. We thank you
for your patience.
PLEASE NOTE: Unfortunately
due to our carriers we cannot deliver to a BFPO address and the UK Channel Islands, Isle if Man,
Europe (all areas) and Northern Ireland.
Unfortunately we are now unable to deliver any orders to caravan parks or traveller sites due to far to many issues with buyers claiming they haven't received their orders even though the couriers have made the deliveries correctly.
PLEASE NOTE (on larger items): Unfortunately due to our carriers we cannot deliver large items to all areas. This may apply to Scottish Highlands and Islands. In the unlikely event that we can not deliver to you, we will inform you.
Direct Deliveries from Supplier
Where a product states direct delivery, this will be fulfilled by the supplier directly from their warehouse. Each supplier has a different delivery service, this will be stated on each product listing.
Where a product states direct delivery from a brand, this will be fulfilled by the supplier directly from their warehouse. Each supplier has a different delivery service. Please contact our sales team on [email protected] for any queries regarding direct deliveries.
Provided lead times are best estimate at the time as provided by our suppliers and are measured against a standard working week and do not factor in national holidays.
Please note most suppliers are closed between Christmas and the New Year: this means that no direct deliveries will comence until the new Year.
Please note that we can only deliver furniture to mainland UK, excluding the Highlands of Scotland and Islands. We are unable to accept orders for International delivery.
All deliveries must be signed for as (UNCHECKED), if they are not we are unable to replace any damage caused by the carrier.
We will send products out in accordance with the time scale above, if you wish to trace your product please contact us.
In the event that you are not in at the delivery address when the courier attempts to deliver, the driver may leave a card with instructions to call the depot, which must be responded to as soon as possible. You can arrange to collect your parcel from the couriers local depot (you must take I.D. with you). The parcel will be kept at the depot for a maximum of five days before it is returned to Trendybaby.co.uk. If it is returned to us we may sign it in on your behalf. If you are not able to receive the goods you will be liable for the courier charges incurred if it is returned to us and Trendybaby.co.uk will require payment for any charges that they have incurred prior to re-posting.